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ChangeHero reviews

SwapSpace rating 4.6/5
ChangeHero crypto exchange Trustpilot rating 4.4/5
Established in 2017
Support Rate
Coins 178
KYC Risk
Low
Type
Floating
/
Fixed

More About ChangeHero

ChangeHero’s KYC Policy

ChangeHero’s User Support Level

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Spacefaring YOLOer icon

Spacefaring YOLOer

Spacefaring YOLOer

Exchanged DASH to USDT TRC20 at floating rate on 7 Feb 2025

finished
Got less than expected, Took more time than estimated, Slow exchange, Bad rates
Solar Investor icon

Solar Investor

Solar Investor

Exchanged XMR to SOL at floating rate on 19 Jan 2025

finished
10k XMR TO SOL = 49min no KYC. GREAT EXCHANGE
Alien Trader icon

Alien Trader

Alien Trader

Exchanged USDC BEP20 to SOL at floating rate on 31 Dec 2024

finished
Fast exchange
Celestial Shiba icon

Celestial Shiba

Celestial Shiba

Exchanged BTC to LTC at floating rate on 30 Dec 2024

finished
Good service was pretty good speed and fee but I did see other reviews of kyc but they did a good job with the no kyc for my exchange
Martian Cryptonaire icon

Martian Cryptonaire

Martian Cryptonaire

Exchanged ALGO to ETH at fixed rate on 29 Dec 2024

finished
Fast exchange, Reliable
Extraterrestrial Vitalik icon

Extraterrestrial Vitalik

Extraterrestrial Vitalik

Exchanged TRX to BNB BEP20 at floating rate on 4 Nov 2024

finished
Good rates, Reliable, Fast exchange, Got more than expected
Intergalactic Hodler icon

Intergalactic Hodler

Intergalactic Hodler

Exchanged LTC to ETH ARBITRUM at fixed rate on 6 Sep 2024

finished
changehero ChangeHero
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Exchange replied on 6 Sep 2024
Thank you for such an appreciation of our service. Best Regards ChangeHero Team
Extraterrestrial Whale icon

Extraterrestrial Whale

Extraterrestrial Whale

Exchanged TRX to ZEC at fixed rate on 6 Jul 2024

finished
Shame on me for trusting an exchange that SwapSpace has flagged as Medium KYC Risk. The problem is not that occasionally they would request you to identify yourself. The problem is that once you send the money, they may hold your funds hostage and wont even return them if you do not submit sensitive information like your passport and picture over email, which anyone knows is a very insecure channel to send that kind of information. If you do not agree, they say they can refund your money but only after deducting 10% of the token sent. For a large enough transaction that can be an absurd se amount. If the transaction is small, the minimum deduction is US$ 100. Apart from the insecure channel, who knows who is receiving that email. They are supposedly incorporated in Costa Rica, but it seems to be a paper company. ChangeHero should be ousted from SwapSpace, or at a minimum flagged as High Risk.
changehero ChangeHero
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Exchange replied on 30 Aug 2024
The request for KYC is a usual practice among many services, ChangeHero is no exception here and we don't require anything out of the boundaries of law. Please note that by creating a transaction on our platform you confirm your acknowledgement and agreement with our Terms of Use, which also states regulations of KYC/AML procedure. As for the order id indicated in this review, it was successfully completed without any delay. Best regards, ChangeHero team
Space Vitalik icon

Space Vitalik

Space Vitalik

Exchanged TRX to ZEC at floating rate on 6 Jul 2024

finished
Warning! ChangeHero is a dangerous exchange that sometimes take your money. It’s not a trustless contract. I have lost a large amount of money that they refused to return or complete the exchange. They simply kept the money. The company is incorporated in Central America and it is probably a paper company with no physical address to take any responsibility.
changehero ChangeHero
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Exchange replied on 30 Aug 2024
Dear customer, We can see that your order was completed. Please share the order id of the transaction in question and we will try to help. Best regards, ChangeHero team
Lunar Ape icon

Lunar Ape

Lunar Ape

Exchanged SAND ERC20 to CRV ERC20 at floating rate on 2 Jul 2023

finished
Rip off. Do not use this exchange. After you send the money, they may force you to send your ID and a picture of yourself over an insecure connection. If you refuse they deduct 10% of the amount sent before isuing a refund. Not to mention the hassle you have to go trough. The exchange is incorporated in South America. Do not trust them.
changehero ChangeHero
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Exchange replied on 30 Aug 2024
Dear Lunar Ape, Please note that by creating a transaction on our platform you confirm your acknowledgement and agreement with our Terms of Use, which also states regulations of KYC/AML procedure. Your order ggh5pmosn58msrke3r was successfully completed. We hope to see you again on ChangeHero! Best regards, ChangeHero team
Celestial Doge icon

Celestial Doge

Celestial Doge

Exchanged BTC to ETH at floating rate on 21 Jun 2024

finished
Fast exchange, Good rates, Reliable
changehero ChangeHero
approve-icon
Exchange replied on 29 Aug 2024
Thank you for your feedback, we are glad you liked the speed and exchange rate. Best Regards ChangeHero Team
Astronomical Doge icon

Astronomical Doge

Astronomical Doge

Exchanged SYS to USDT ERC20 at fixed rate on 17 Jun 2024

finished
Took more time than estimated
changehero ChangeHero
approve-icon
Exchange replied on 29 Aug 2024
We checked your transaction, the exchange took about 30 minutes, no delays were noticed. Hope to see you again ChangeHero Team

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