Last updated on May 20, 2026

• "Terms of Use" - The legally binding terms and conditions outlined in this document;

• "User" or "You" - An individual or entity accessing or using the Services;

• "Website" - The website located at SwapSpace.co;

• "We", "Us", "Service Provider" - SwapSpace, a non-custodial digital platform that aggregates cryptocurrency swap offers and facilitates technical access to swap functionalities provided by independent Third-Party Providers. SwapSpace does not offer accounts, digital asset storage, or direct custodial services to Users;

• "Services" - Collectively refers to the technology platform, including but not limited to the Website, associated application program interfaces (APIs), mobile applications, tools and functionalities provided by SwapSpace, designed primarily to aggregate information and facilitate User access to External Services;

• "External Services" - Third-party websites, platforms, services, applications or widgets that are linked to or integrated with the Services;

• "VC" - Virtual Currency, which is a digital representation of value that can be digitally traded or transferred;

• "API" - Application Programming Interface, a way for different software systems to communicate;

• "Third-Party Provider" - A company or individual other than SwapSpace that offers products or services accessible through the SwapSpace Services;

• "Exchange" - The process of converting or trading one asset, such as a Virtual Currency or fiat currency, for another asset, executed by a Third-Party Provider;

• "Original Deposit Address" - The Virtual Currency address from which the User sends the initial Virtual Currency. This address must be controlled by the User.

• "Deposit Address" - The Virtual Currency address to which the User sends the initial Virtual Currency in order to initiate the Transaction. This address is generated for technical processing and is not intended for storing or safekeeping digital assets. Funds sent to the Deposit Address are used solely for the purpose of executing the intended exchange via Third-Party Providers.

• "Recipient Address" - The Virtual Currency address provided by the User to which the converted Virtual Currency will be sent upon successful completion of the Transaction.

• "Transaction" - An exchange of digital assets processed through the Services, initiated by the User and carried out by a Third-Party Provider, involving the conversion of one Virtual Currency for another. It includes all stages from order creation to completion or refund.

• "Politically Exposed Person (PEP)" - An individual who holds or has held a prominent public position, either domestically or internationally (e.g., head of state, senior politician). This definition includes the PEP's close family members (spouse, parents, siblings, and children) and known close associates, defined as individuals demonstrably linked to the PEP through personal or business relationships;

• "Restricted Jurisdiction" - A region where the use of our Services is either prohibited or limited due to legal or regulatory requirements, sanctions, or other risk factors that we have identified;

• "AML/KYC" - Anti-Money Laundering/Know Your Customer. Refers to the policies, procedures, and controls implemented to prevent the Services from being used for illicit purposes.

• "VC Swap" - The exchange of one Virtual Currency for another Virtual Currency.

• "Wallet Address" - A unique identifier that represents a Virtual Currency account.

• "Refund Address" - The specific Virtual Currency wallet address designated and provided by the User to which the originally deposited Virtual Currency is to be returned by the Third-Party Provider or the Service Provider in the event that a Transaction cannot be successfully completed or executed.

• "Network Fee" - The mandatory fee levied by the respective blockchain network to process and validate a Transaction. The amount of the Network Fee depends on the current network congestion and is outside the control of the Service Provider.

• "Provider Fee" - The remuneration or commission charged by a Third-Party Provider for the execution of a Virtual Currency Exchange.

• "Service Fee" - The fee that may be charged by the Service Provider for providing technical access to the aggregation platform and its functionalities.

1.1. These Terms of Use define the relation with You as you interact with our Services which collectively constitute the technology platform integrated into the website SwapSpace.co, associated application program interface, mobile applications, and establish the entire agreement and understanding of the use of any of our Services.

1.2. If you don't agree with these Terms of Use, please don't use our Services. By accessing or using our Services, You acknowledge that you have read, understood, and agree to be bound by these Terms of Use, which constitute a legally binding agreement between You and Us.

1.3. You acknowledge and agree that the Services involve significant risks, including but not limited to those outlined in Section 10 (Risk Disclosure). You represent that You have the knowledge, experience, and risk tolerance necessary to engage with VCs and the Services.

1.4. You acknowledge that SwapSpace operates as a non-custodial platform. We do not offer VC safekeeping, storage accounts, or withdrawal functionality. The Services act as a technical aggregator, allowing You to initiate VC swaps via Third-Party Providers. Any control over Your funds is limited to the technical execution of a specific Transaction. We do not maintain user accounts that store or manage Your VC.

2.1. By accessing the Services and continuing to access the Services, you represent as follows:

• You are at least 18 years of age or older (as to the local regulations of the jurisdiction of your residence prescribe an individual having full legal capacity);

• You have not been previously suspended or removed from the Services;

• You have full power and authority to enter into this legal relationship and by doing so will not violate any other legal relationships;

• You guarantee that your VCs rightfully belong to you and are not sold, encumbered, not in contention, or under seizure, and that no rights of third parties to your VCs exist;

• You will use our Services with your own e-mail and for your own benefit and do not act on behalf and/or to the interest of any other person, except as expressly permitted under clause 2.5.

2.2. You represent, warrant, and covenant that all information You provide to Us, whether during the initial setup of a transaction or in response to any AML/KYC, security, or compliance inquiry, is and will remain true, accurate, current, and complete. You are solely responsible for the accuracy and integrity of this information.

You agree to promptly and fully cooperate with all requests from Us for information and documentation that We, in our sole discretion, deem necessary to comply with our legal, regulatory, security, or risk management obligations. This includes, but is not limited to, successfully passing any AML/KYC checks. Your failure, refusal, or delay in providing such information may, at our sole discretion and without prior notice, result in the immediate suspension or termination of your access to the Services and the freezing, cancellation, or reversal of any pending Transactions.

You have a continuing obligation to promptly update your information to ensure it remains accurate at all times. You accept full and sole responsibility for all of your activities conducted through the Services. You agree to indemnify and hold Service Provider, its affiliates, and its agents harmless from any and all claims, losses, liabilities, damages, and expenses (including legal fees) arising out of or related to Your breach of this section, including but not limited to the provision of false, inaccurate, or incomplete information or your failure to comply with our verification requests.

You further acknowledge that any Third-Party Provider may conduct its own AML/KYC procedures at its sole discretion. Service Provider cannot influence, control, or interfere with such procedures. You agree that Service Provider has no involvement in and shall not be held liable for any aspect of a Third-Party Provider's AML/KYC process, including their decisions, requests for information, data handling, or any consequences arising therefrom.

2.3. You guarantee that You are able to bear any and all expenses which might occur while getting access to and using the Services.

2.4. We may contact you using the details you provide to us. This may include contacting you by email, SMS or telephone. It is important that you ensure that your contact details are correct and up to date. If your contact details change, you must let us know immediately. If you do not, we will not be responsible if you do not receive information, notices or other important information from us.

2.5. If You are using the Services on behalf of any entity, You represent and warrant that (a) such legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization and (b) You are authorized to accept the Terms of Use on such entity's behalf and that such entity agrees to be responsible to us if You violate the Terms of Use.

2.6. You guarantee that You are not a Politically Exposed Person or family member or close associate of such, not on any trade or economic sanctions lists, nor restricted or prohibited from engaging in any type of trading by law enforcement agencies.

2.7. We may prevent or suspend Your access to the Services if You do not comply with any part of these Terms of Use, any terms or policies to which they refer or any applicable law.

2.8. You are required to notify Us immediately of any unauthorized use of the Website or Services that You may become aware of, by way of an email addressed to support@swapspace.co. The User who violates these Terms of Use may be restricted from accessing the Services, and further held liable for losses incurred by Service Provider or any User of the Services.

3.1. You will not use the Service if You are associated with any of the restricted areas by reason of your nationality, domicile, citizenship, residence or otherwise, which at this time include Afghanistan, Bangladesh, Belarus, Bolivia, Burma (Myanmar), Burundi, Canada, Central African Republic, China, Congo Democratic Republic, Côte d'Ivoire, Cuba, Eritrea, Ethiopia, Germany, Guinea, Guinea-Bissau Republic, Haiti, Iran, Iraq, Lebanon, Liberia, Libya, Mali, Montenegro, Moldova, Nicaragua, North Korea, Non-government-controlled territories of Ukraine (including Crimea region, Donetsk region, Kherson region, Luhansk region, Zaporizhzhia region), Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Turkey, United Kingdom, United States of America (including all USA territories like Puerto Rico, American Samoa, Guam, Northern Mariana Island, and the US Virgin Islands (St. Croix, St. John and St. Thomas), Venezuela, Yemen, Zimbabwe, as well as any other countries subject to United Nations Security Council Sanctions List, EU Sanctions List, OFAC, OFSI and its equivalent, a jurisdiction where the local laws prohibit you at any time to access or use the Services. In case of violation, we reserve the right to reject any User's exchange instructions, and to force You to withdraw all the crypto assets from the platform.

3.2. You agree not to use any technology (e.g., VPN, proxy) to circumvent geographic restrictions or mask Your location.

3.3. If We determine, in Our sole discretion, that You are accessing the Services from a Restricted Jurisdiction or have breached this section 3, We reserve the right to immediately and without notice: suspend or terminate Your access and report Your activity to relevant authorities. You forfeit any right to refunds or recovery in such cases. It is Your sole responsibility to ensure Your use of the Services is compliant with Your local laws and regulations.

4.1. Service Provider is committed to complying with all applicable laws and regulations and has zero tolerance towards the use of its Services for any illegal purpose. Any such abuse by any User shall result in forthwith restriction of access and reporting of such activities to concerned regulatory and statutory authorities. Service Provider shall report all suspicious activities to the concerned authorities to ensure initiation of investigation and prosecution against You, if required. If we suspect, at our sole discretion, that you are involved in any illegal activity, we reserve the right to immediately limit your activity. Therefore, we kindly request that users engaged in or associated with any unlawful activities refrain from using our Services. We are strongly dedicated to upholding a resilient and efficient system to combat financial crimes, including money laundering, terrorist financing, fraud, and other unlawful activities.

4.2. You further guarantee, that you will not directly and indirectly:

• 4.2.1. Use the Website or Services for any purpose that is illegal, fraudulent, harmful, threatening, abusive, defamatory, obscene, hateful, discriminatory, or otherwise objectionable in any jurisdiction. This includes, but is not limited to, money laundering, terrorist financing, financial crimes, dark-net activities, illegal gambling, hacking, using VCs from illegitimate sources (you affirm all VCs used are legitimate), or engaging in suspicious activity.

• 4.2.2. Use unauthorized automated means (robots, spiders, scrapers) to access Services or extract data; develop interacting third-party applications without our prior written consent; or use/create technologies to mask IP addresses or obfuscate transactions.

• 4.2.3. Provide false, inaccurate, or misleading information, impersonate others, misrepresent affiliations, or misguide the Service Provider.

• 4.2.4. Have any ties, whether direct or indirect, to dark-net activities, including, but not limited to, participation in or facilitation of illegal marketplaces, drug trafficking, weapons sales, child exploitation, human trafficking, distribution of illegal digital content, ransomware or malware operations, hacking services, identity theft, or any other criminal enterprises or activities.

• 4.2.5. Be involved in any financial crime activities, including, but not limited to, fraud, scams, embezzlement, insider trading, market manipulation, tax evasion, bribery, corruption, money laundering, terrorist financing, cybercrime, forgery, identity theft, or sanction evasion.

• 4.2.6. Be subject to sanctions (by UN, EU, UK HMT, US OFAC); be engaged in prohibited financial activities (unlicensed banking/remittance, shell banks); or be involved in restricted industries (arms, atomic power, extractive industries, precious metals/stones, unregulated charities, adult entertainment, marijuana businesses, embassies/consulates).

4.3. In the event of any suspicious or large transactions being undertaken by You, Service Provider shall have the right but not the obligation to verify such activity by sharing Your IP address with the relevant authority and, if required, suspend the transactions or terminate Your access to Services.

4.4. You are hereby duly informed that We shall share all details with regulatory or legal authorities and the User shall be solely responsible for the correctness of the contents provided or for legal action for false or incorrect information furnished.

4.5. Where Service Provider or a Third-Party Provider reasonably suspects that the source, nature, or context of any Virtual Currency or Transaction is associated with prohibited activities, illegal conduct, or applicable sanctions, the relevant Third-Party Provider may, in accordance with its own terms and applicable law, suspend, freeze, or cancel such Transaction (a "Compliance Suspension").

The User acknowledges that Third-Party Providers independently apply their own AML/KYC and compliance procedures and may hold funds for a period of up to one hundred and eighty (180) calendar days from the date of suspension, extendable where required to complete an ongoing compliance review or to comply with a request from a competent authority or law enforcement agency. During this period, the Third-Party Provider may request additional information and documentation from the User. Failure to cooperate may affect the outcome of the review.

Service Provider has no control over, and shall not be liable for, any Compliance Suspension or any related actions taken by a Third-Party Provider, including any resulting delay, loss of access to funds, or transaction cancellation.

Service Provider shall cooperate with competent authorities and law enforcement agencies as required by applicable law, including by sharing relevant transaction data and User information, without prior notice to the User where legally required.

Service Provider shall not be liable for any loss or damage arising from any action taken under this clause 4.5, provided that Service Provider has acted in good faith.

5.1. The Services primarily aggregate and display information related to VCs and facilitate Your connection to External Services provided by Third-Party Providers for VCs Swaps and other functions. Service Provider is a non-custodial information aggregator and technology intermediary only.

5.2. The Services include our API which is available for use without any charges, subject to compliance with these Terms of Use and Third-Party Provider services/products. Such Third-Party Provider services are subject to the terms and conditions of the Third-Party Providers. We make no direct or indirect warranties of any kind, express or implied, in relation to our Services, and You are therefore strongly encouraged to conduct your own checks, verifications, consult your advisors and satisfy yourself of the suitability of our Services as well as the acceptability (to You) of the terms and conditions of the respective Third-Party Providers whose services/products are made available or referenced to on our Website. All use of our Services (including Third-Party Provider services/products) is at your sole risk and discretion.

5.3. Service Provider is neither the creator nor the administrator of any VCs. It merely acts as a non-custodial aggregator and intermediary between the User and the various Third-Party Providers across the globe through External Services. Services are designated to assist You to exchange VCs by accessing External Services via our Services.

5.4. Services are provided "as is" and without warranty of any kind, either express or implied. While We strive to provide You with the uninterrupted Services, Service Provider does not guarantee that the access to the Services will not be interrupted, or that there will be no delays, failures, errors, omissions or loss of transmitted information. We will use reasonable endeavors to ensure that the Services can normally be accessed by You in accordance with these Terms of Use. We may suspend use of the Services for maintenance and will make every reasonable effort to give You reasonable notice. You acknowledge that such notice, however, may not be possible in every situation.

6.1 The Services may provide links, integrations, or other forms of access to Third-Party Providers’ websites, platforms, services, applications, widgets ("External Services"). Please be aware that External Services are not operated by us. You need to read and agree to Third-Party Providers’ terms of use, privacy policies, AML/KYC terms and other documents (if any) before using them. We're not responsible for External Services. Specifically, we don't handle or control the actual exchange of VCs that's done by Third-Party Providers. For the avoidance of doubt, all VC swap and exchange functions found on or linked to the Services are provided "as is" received from Third-Party Providers, and are not our products and services, as We do not process such swaps or exchanges, nor are We custodian to any form of VCs.

6.2. You acknowledge and agree that:

• Service Provider has no control over, and is not responsible for, the content, accuracy, security, privacy policies, or practices of any External Services.

• Service Provider does not endorse or make any representations or warranties about any External Services, or any information, software, products, services, or materials found there.

• Your access to and use of External Services, including any data or content you provide to them, is solely at your own risk and subject to the terms and conditions and privacy policies of those External Services.

• It is Your responsibility to evaluate the reliability, suitability, and safety of any External Service before using it. This includes, but is not limited to, verifying the security measures, data handling practices, and overall reputation of the External Service.

• You are solely responsible for taking all necessary precautions to protect yourself from fraud, scams, malware, or other harmful elements that may be present on or through External Services.

6.3 Service Provider does not guarantee that any External Services will be available, uninterrupted, or error-free. We are not responsible for any loss or damage arising from your use of or reliance on any External Services, including but not limited to any failure of the External Service to perform as expected.

6.4 The Services may utilize APIs from Third-Party Providers to facilitate certain functionalities, such as VC exchange services. Service Provider is not responsible for the performance, security, or availability of these Third-Party Providers APIs. Your use of such APIs is governed by the terms and conditions of the respective Third-Party Provider.

6.5 To the fullest extent permitted by applicable law, Service Provider shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of any External Services, even if Service Provider has been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, data, or goodwill.

6.6 By using the Services and accessing External Services through them, you acknowledge that you have read, understood, and agree to be bound by this Section 6 and all other provisions of these Terms of Use. You further acknowledge that it is your sole responsibility to determine whether any External Services are appropriate for your needs and compliant with applicable laws.

6.7. If a User navigates away from the Website and initiates or conducts an exchange or any other transaction directly on the website of a Third-Party Provider, such activity is conducted entirely outside of the Service Provider Services. Service Provider has no involvement in, control over, or liability for any transaction made by avoiding the Service Provider Website and API. Any such direct engagement is solely between the User and the Third-Party Provider, and is governed exclusively by that provider's terms.

7.1. Service Provider operates as a non-custodial platform and does not offer wallet, storage, or safekeeping services. We are not liable for losses resulting from your own actions, such as using incorrect wallet addresses, losing your private keys, or making mistakes when setting up an exchange.

7.2. Service Provider facilitates the exchange of digital assets through Third-party Providers. The process generally involves the following steps:

• You select the desired trading pair (e.g., BTC to ETH) and input the amount you wish to exchange.

• You provide the Recipient Address where you want to receive the exchanged asset.

• Service Provider analyzes and provides You with exchange rates offered by various Third-party providers.

• You select a Third-party provider, and the exchange is executed through that Third-party Provider's platform (External Services).

• You send the specified amount of the initial digital asset (VCs) to the Deposit Address provided by the Third-party Provider.

• You receive the specified amount of the exchanged digital asset (VCs) to the Recipient Address.

7.3. The availability of specific trading pairs and providers may vary depending on your jurisdiction and local regulations. Service Provider is not responsible for the availability or performance of any Third-party Provider.

7.4. To initiate an exchange, you must provide and/or select the following information:

• Trading pair (like BTC to ETH).

• Exchange amount.

• The type of rate (fixed or floating).

• Recipient Address.

Depending on the selected Third-Party Provider and trading pair, you might also need to supply additional details, such as a Refund address, email, or a memo/tag. It's your responsibility to make sure all the information you provide is accurate and complete.

7.5. It's your responsibility to ensure that the receiving address you enter is correct. We highly recommend providing a valid Refund Address so that funds can be safely returned if there are any problems with the exchange. Service Provider will use commercially reasonable efforts to assist with the return of funds. If, despite such efforts, return is technically impossible due to the absence of a valid Refund address, Service Provider shall not be liable for any resulting loss.

7.6. You confirm that you will have access to, and control over, both the receiving address and any Refund Address you provide until the exchange is finished. You must not delete, deactivate, or restrict access to these addresses before the exchange is complete. We're not responsible if a transaction can't be completed, funds can't be returned, or any other problems arise because you can't access the provided addresses.

7.7. Once an exchange is initiated, it may not be possible to modify or cancel it.

7.8. You must deposit the funds promptly after creating an exchange with a fixed rate. If the funds are not received within the specified timeframe, the exchange rate may be recalculated, or the exchange may be canceled, and the funds may be returned to you (subject to Network fee and provider policies, and potentially without confirmation).

7.9. The speed of processing transactions is dependent on the blockchain network and its congestion. Service Provider is not responsible for delays caused by blockchain network conditions.

Service Provider utilizes External Services. Thus, there can be the possibility of transaction fees that are applied to your transaction. Service Provider will make reasonable efforts to display all applicable fees prior to the User confirming the exchange. Where real-time fee data is unavailable from the relevant Third-Party Provider, Service Provider will notify the User accordingly before the exchange is initiated. Fees can include Network Fee, Provider Fee, and/or Service Fee. It is your responsibility to ensure you know what fees you will be charged by the Service Provider and Third-Party Providers.

7.10. Each transaction progresses through a series of statuses. Understanding these statuses helps you track your exchange and know when to contact support.

• Creating Exchange - The exchange has been created in the Service Provider system. You need to deposit the appropriate assets to continue the transaction.

• Awaiting Payment - The system is waiting for your deposit.

• Processing - The exchange is in progress with the Third-Party Provider.

• Finished - The exchange has been successfully completed, and the assets have been sent to the Recipient Address.

• Failed - The exchange failed for some reason (e.g., technical issue, rate discrepancy).

• Verifying - The transaction is under review by the Service Provider or Third-Party Provider, typically for security or compliance reasons.

• Expired - The time window for depositing funds has elapsed, and the exchange has been automatically canceled.

• Refunded - The deposited funds have been returned to the Original Deposit Address.

If a transaction remains in "Awaiting Payment" status longer than you expect, or if the status is "Failed," "Verifying", or any other unclear state, or if you experience any other unexpected issues, contact support@swapspace.co for assistance, including a transaction ID for a quicker response time.

7.11. Service Provider reserves the right to:

• a) Cancel an exchange and return funds to Original Deposit Address in the event of: Sudden market fluctuations. Technical issues. Inaccurate pricing data. Any unforeseen circumstance that makes the exchange infeasible or potentially harmful.

• b) Offer a re-exchange at a new exchange rate that reflects current market conditions.

• c) Refuse to execute any order for any reason, at its sole discretion, without explanation.

7.12. You acknowledge that any estimated time of arrival (ETA) displayed for a Transaction is provided by the respective Third-Party Provider and is an estimate only. Service Provider does not make any representations or warranties about the accuracy of this time and shall not be held liable for any damages, losses, or costs arising from any delays, as the actual processing time is dependent on the Third-Party Provider and network conditions.

8.1. Enhanced Transaction Privacy

8.1.1. SwapSpace provides Users with access to certain Third-Party Providers that offer enhanced transaction privacy functionality as part of their exchange services. SwapSpace acts solely as a technical aggregator in this context, routing Users to the relevant Third-Party Provider. SwapSpace does not itself provide, operate, or control the enhanced transaction privacy functionality, and has no involvement in the technical mechanisms by which such privacy is achieved.

8.1.2. By initiating a Transaction through a Third-Party Provider offering enhanced transaction privacy functionality, You acknowledge and agree that:

• The enhanced transaction privacy functionality is provided exclusively by the relevant Third-Party Provider and is subject to that provider's own terms and conditions, AML/KYC policies, and compliance procedures. SwapSpace makes no representations or warranties regarding the availability, performance, or technical characteristics of such functionality;

• The availability of enhanced transaction privacy functionality depends entirely on the Third-Party Providers accessible through the Services at any given time and may vary by jurisdiction or trading pair. SwapSpace does not guarantee that any such functionality will be available at any particular time;

• Enhanced transaction privacy features offered by Third-Party Providers do not exempt You from compliance with applicable law. Third-Party Providers independently conduct their own AML/KYC and Know Your Transaction (KYT) screening on every transaction and may, at their sole discretion, request identity verification or additional information where required by applicable law, regulatory guidance, or their internal compliance policies. SwapSpace has no control over and is not responsible for such procedures;

• The enhanced transaction privacy functionality may not be used to evade, circumvent, or obstruct any legal, regulatory, or compliance obligation, including but not limited to AML/CTF laws, sanctions screening requirements, or applicable tax reporting obligations. Any such use constitutes a material breach of these Terms of Use;

• Third-Party Providers offering enhanced transaction privacy functionality do not guarantee complete anonymity or prevention of identification by regulatory authorities or law enforcement. SwapSpace similarly makes no such guarantee.

8.1.3. SwapSpace shall not be liable for any increased regulatory scrutiny, transaction delays, account restrictions, or other consequences arising from Your use of a Third-Party Provider's enhanced transaction privacy functionality, including where such consequences result from that provider's independent compliance decisions, blockchain network conditions, or applicable regulatory requirements.

8.1.4. All provisions of these Terms of Use applicable to Transactions and Third-Party Providers apply equally to Transactions executed through enhanced transaction privacy functionality, including without limitation Sections 2, 4, 6, 7.1–7.12, and 12.

8.2. Tokenized Real-World Assets

8.2.1. SwapSpace may provide Users with access to certain Third-Party Providers that offer tokenized real-world assets ("RWA Tokens"), including but not limited to tokenized equities, tokenized commodities, and other financial instruments represented as blockchain-based tokens. SwapSpace acts solely as a non-custodial technology aggregator in this context and does not issue, sponsor, underwrite, distribute, or endorse any RWA Tokens. All RWA Tokens accessible through the Services are offered exclusively by independent Third-Party Providers. SwapSpace is not a party to any transaction involving RWA Tokens and does not act as a broker, dealer, investment adviser, financial intermediary, or regulated financial services provider in connection with such products.

8.2.2. You acknowledge and agree that RWA Tokens may be classified as securities, derivatives, or other regulated financial instruments under the laws of your jurisdiction. The regulatory treatment of RWA Tokens varies significantly across jurisdictions and is subject to change. SwapSpace makes no representation or warranty regarding the legal classification or regulatory treatment of any RWA Token in any specific jurisdiction.

8.2.3. Access to RWA Tokens through the Services is subject to geographic restrictions. Without limiting Section 3 of these Terms of Use, RWA Tokens are not intended for, and must not be accessed by, persons located in or resident in the United States of America, the United Kingdom, Canada, or Australia. By accessing any RWA Token content through the Services, You represent and warrant that You are not located in or resident in any such jurisdiction.

8.2.4. You are solely responsible for ensuring that Your access to and use of any RWA Tokens complies with all applicable laws and regulations in Your jurisdiction, including without limitation any licensing, registration, prospectus, disclosure, or investor protection requirements.

8.2.5. RWA Tokens involve significant risks in addition to those set out in Section 10 of these Terms of Use, including but not limited to:

• the risk that the RWA Token may not be redeemable for, or may not accurately track the value of, the underlying asset;

• custodial risk associated with the Third-Party Provider or issuer holding the underlying asset;

• counterparty risk in relation to the issuer and any custodian of the RWA Token;

• regulatory risk, including the risk that access to RWA Tokens may be restricted or terminated by regulatory action in any jurisdiction;

• the risk of partial or total loss of invested value; and

• liquidity risk, as secondary markets for RWA Tokens may be limited, restricted, or unavailable.

8.2.6. SwapSpace does not provide investment, legal, financial, or tax advice in connection with RWA Tokens or their underlying assets. Nothing accessible through the Services in relation to RWA Tokens constitutes a recommendation to buy, sell, or hold any RWA Token or any underlying asset. You must conduct your own due diligence and seek independent professional advice before engaging in any transaction involving RWA Tokens.

8.2.7. SwapSpace does not hold or control the underlying assets backing any RWA Token and makes no representation as to the solvency, reliability, or regulatory standing of any Third-Party Provider, issuer, or custodian in relation to RWA Tokens. SwapSpace disclaims all liability for any loss arising from the failure, insolvency, or mismanagement of any issuer, custodian, or Third-Party Provider of RWA Tokens.

8.2.8. All provisions of these Terms of Use applicable to Transactions and Third-Party Providers apply equally to transactions involving RWA Tokens, including without limitation Sections 2, 3, 4, 6, 7.1–7.12, 10, and 17.

9.1. Service Provider reserves the right to modify, suspend, or discontinue the Services (or any part thereof), temporarily or permanently, at any time, for any reason, with or without prior notice to you. Such reasons may include, but are not limited to:

• Technical issues or maintenance.

• Changes in market conditions or regulatory requirements.

• Security concerns.

• Business decisions to alter or discontinue the Services.

• Force Majeure Events.

9.2. To the fullest extent permitted by applicable law, Service Provider shall not be liable to you or any third party for any losses, damages, costs, or expenses arising out of or in connection with any modification, suspension, or discontinuance of the Services.

9.3. While Service Provider is not obligated to provide notice of modifications or discontinuations, it will make commercially reasonable efforts to provide advance notice when practicable. However, the lack of such notice shall not give rise to any liability on the part of Service Provider.

10.1. The content available through the Services is provided for general informational purposes only. Such content does not constitute advice of any kind, including but not limited to financial, investment, trading, legal, tax, or regulatory advice, and may not be relied upon for any such purpose by any individual or entity.

Service Provider makes no representation or warranty, express or implied, as to the accuracy, completeness, timeliness, or fitness for any particular purpose of any content available through the Services. All content is provided "as is" and may contain errors, omissions, or inaccuracies. You are solely responsible for independently verifying any information before making any decision based thereon.

For the avoidance of doubt, nothing in the Services, including any data, rates, valuations, or other information sourced from Third-Party Providers, constitutes a guarantee, projection, or prediction of any kind. Past performance of any Virtual Currency or market indicator is not indicative of future results. Service Provider expressly disclaims any and all liability arising from any reliance placed on the content of the Services by any User or third party.

10.2. VCs are highly volatile, largely unregulated, and subject to significant price fluctuations, potentially leading to substantial or total loss of value. Their value depends on market factors, including supply, demand, and confidence. Transactions are irreversible once initiated on the network. Execution prices may differ from indicated rates during market volatility. We are not liable for losses due to VC volatility or price fluctuations.

10.3. You are solely responsible for assessing your financial situation, risk tolerance, and the suitability of VC transactions. Our Services are "execution-only"; we do not provide advice or manage risk. You must obtain independent professional financial, legal, tax, and other relevant advice before transacting. Be aware that unforeseen risks beyond those stated may exist.

10.4. The rates made available via the Services shall not be considered as an investment or financial pieces of advice or referred to as such and cannot be used as a basis of investment strategy, legal position in the court, and nothing in the rates information can be ensured to contain no errors, mistakes, misrepresentations or failures etc.

10.5. You acknowledge that, in addition to the risks outlined in these Terms of Use, there may be other risks associated with using our Services and transacting with VCs that We have not foreseen or identified. You accept full responsibility for all such risks.

11.1. You acknowledge that VC transactions are complex and often irreversible. Consequently, refunds or transaction reversals are not guaranteed and are subject to technical feasibility, Third-Party Provider policies, network conditions, and Our sole discretion. Refunds are generally unavailable once an order's status progresses to "Processing," "Finished," or any equivalent status indicating that the exchange has been initiated or completed with a Third-Party Provider. While We may review unique circumstances on a case-by-case basis, We cannot facilitate returns for orders involving assets identified as fraudulent or imitative.

11.2. Each transaction relies on the User providing correct information and following the instructions given during the order process. Therefore, we cannot guarantee a refund if those instructions are ignored.

Refunds are not possible if:

• The wrong VC was submitted for exchange.

• An incompatible or incorrect network was used.

• The transaction was initiated after the contract expired.

• A deposit was made without the required identifier (MEMO, Destination Tag, etc.).

• An amount was sent below the specified minimum (which is set to cover network charges, and possibly other costs for Third-Party Providers).

It is your sole responsibility to carefully review and confirm all transaction details before proceeding. Double-check all details meticulously before proceeding. Errors are Your responsibility.

11.3. If you have an issue with a transaction, you must contact us through one of the following official channels:

• the contact form on the Website;

• the live chat feature;

• email support@swapspace.co.

For security reasons, and due to platform limitations, we cannot process requests made through social media or other unofficial channels.

11.4. Please be aware that the investigation and potential resolution of such requests can take up to thirty (30) calendar days. We will make reasonable efforts to respond within thirty (30) calendar days, though complex matters may require additional time. We appreciate your patience during this process.

11.5. We are not liable for losses incurred if you share sensitive transaction information with unauthorized parties or seek help through unofficial channels. Always double-check that any message claiming to be from us is real by contacting our official support email directly.

11.6. An exchange may be paused. If this occurs, Third-Party Providers have the right to complete the exchange and send the converted funds to the Recipient Address. It is User responsibility to ensure the Recipient Address remains accessible and under Your control until the funds are received.

Furthermore, where an exchange is suspended, Third-Party Providers reserve the right to return VCs to the Refund Address provided by User during the exchange creation process, without providing prior notification.

11.7. While we will try to help in returning funds to User preferences, the availability of returns is subject to certain constraints. Users may be offered the option to receive a return to either the Original Deposit Address or a designated Refund Address (if supplied during the exchange). However, Third-Party Providers reserve the right to direct all returns exclusively to the Original Deposit Address associated with the transaction.

To ensure the security and legitimacy of all transactions, Third-Party Providers reserve the right to request additional verification of deposit ownership. This may include, but is not limited to, screenshots of wallet activity, video confirmations, small verification transactions, account statements, or other documentation deemed necessary to confirm the lawful origin of funds and the User's right to ownership.

11.8. Kindly note that the return of any funds may incur associated fees:

• A Network Fee will be deducted.

• Recovery fee to cover costs associated with assisting with the return of funds. This may include, but is not limited to, instances where funds are sent without a required MEMO and require manual recovery.

12.1. To ensure the safety of our Services and to comply with legal requirements, Third-Party Providers may occasionally review transactions and user accounts. This usually happens when their security system identifies potentially risky activity. These flags could include things like:

• Significant or unusual changes in the amount or frequency of your transactions.

• Transactions involving countries known to have a higher risk of illegal activity.

• Connections between your transactions and publicly known shady activities.

• Gaps or inconsistencies in the information you've provided in your account.

• Signs of attempts to bypass our security measures.

12.2. When these kinds of signals are detected, a transaction or account may be put under review to assess the possible risk. This review period could take up to 180 days from the date the concern was identified. The duration depends on the complexity of the matter and may involve cooperation with third parties, such as regulatory agencies or other relevant service providers.

12.3. If your transaction or account is flagged for review, Third-Party Providers may ask you to provide information to help to understand the situation. This might include:

• Proof of your identity (like a government-issued ID, passport).

• Proof of your address (like a utility bill, bank statement).

• Proof of the source of funds (like bank statements, investment records).

• Any other information necessary to help us confirm the transaction or account is legitimate.

Your prompt and thorough cooperation with such requests is crucial. Failure to respond may affect the outcome of the review and could lead to limitations on account access or transaction processing, always in accordance with applicable legal and regulatory obligations.

12.4. If, after the review, it will be determined that there's no unacceptable risk, limitations will be lifted. You'll regain access to your funds (minus any applicable fees).

12.5. We are fully committed to cooperate with regulatory bodies and law enforcement agencies. Inquiries or assessments related to potential illegal activity may require the sharing of user information, transaction details, and other relevant data with these entities. Such disclosures may be made without prior notice to the user if it is reasonably believed that such disclosure is necessary to comply with applicable laws, regulations or governmental requests.

12.6. We will not be responsible for any losses, damages, or delays that result from freezing funds or/and accounts or sharing information with law enforcement agencies as described in this section, except as required by law.

13.1. SwapSpace maintains a strictly voluntary, non-binding, and discretionary asset recovery assistance mechanism. This mechanism is provided as a courtesy only and does not constitute a legal obligation of any kind on the part of SwapSpace. Participation in this process by SwapSpace shall not be construed as an admission of liability, custodial responsibility, or control over any funds.

This mechanism does not create, and shall not be interpreted as creating, any custodial, fiduciary, escrow, or trust relationship between SwapSpace and any Requestor or third party. SwapSpace does not hold, manage, or control User funds at any stage of the asset recovery process. Any frozen funds remain subject to the technical and compliance procedures described in clause 4.5 of these Terms of Use.

The asset recovery mechanism is not a substitute for, and does not limit or replace, any legal remedies available to any party through competent courts, regulatory authorities, or law enforcement agencies. SwapSpace expressly encourages any party who believes they have been a victim of fraud or criminal conduct to contact the relevant law enforcement authorities in their jurisdiction.

SwapSpace reserves the right, in its sole and absolute discretion, to decline, suspend, or permanently terminate any asset recovery request at any time and for any reason, without incurring any liability to the Requestor or any third party. The initiation of an asset recovery process by SwapSpace does not create any obligation to complete such a process or to return any funds.

13.2. A party initiating the process (the "Requestor") is defined as an individual or legal entity claiming ownership of the frozen assets and asserting that such assets were lost or misappropriated due to fraud, error, or criminal conduct. The Requestor must provide sufficient evidence to establish a legitimate claim to the funds.

13.3. As no court or authority issues a vesting order or similar binding ruling in the asset recovery process, SwapSpace will conduct an independent assessment of each case. This includes, but is not limited to:

• 13.3.1. Enhanced due diligence and identity verification, including verification of identity documents and proof of address;

• 13.3.2. Source of funds and Source of wealth checks, where applicable;

• 13.3.3. Confirmation that the submitted documentation supports a clear and lawful trace from the Requestor to the wallet address from which the funds originated and, where possible, to the frozen transaction;

• 13.3.4. Assessment of whether the source of funds can be linked to a fiat-to-crypto onramp, such as via bank statement, payment processor, or other legitimate documentation; or, where relevant, alternative origins such as mining rewards, contractual payments in crypto, staking, or similar, provided such activity is substantiated with supporting documents.

13.4. Requestors acknowledge that the asset recovery process may be lengthy and complex, and is subject to delays outside of SwapSpace's control, particularly where third parties or law enforcement authorities are involved. SwapSpace may need to liaise with law enforcement agencies and/or competent authorities in multiple jurisdictions to: (1) confirm the authenticity of the documents provided; (2) verify the legitimacy of the claim; (3) request explicit confirmation that there are no objections to the funds being returned to the Requestor.

13.5. SwapSpace reserves full discretion to determine whether a Requestor has met the evidentiary threshold to justify recovery and release of the funds. Recovery is not guaranteed, and all decisions are final.

13.6. By submitting an asset recovery request, the Requestor acknowledges and accepts that: (1) they may be required to provide detailed personal and financial information; (2) they are solely responsible for ensuring the accuracy and completeness of the documentation submitted; (3) they explicitly agree to the fee structure and assessment procedures outlined herein.

13.7. A processing fee covering SwapSpace's administrative expenses for the asset recovery process of 1% of the recovered amount will be charged for all successful asset recovery claims. This fee covers administrative, compliance, and technical handling costs. The fee is subject to a minimum charge of USD 100 (or equivalent), regardless of the total value recovered. This fee will be deducted prior to disbursement of the recovered funds.

13.8. If you are a potential Requestor or a law enforcement agency and have any questions regarding the asset recovery process, or wish to inform us of suspicious activities or submit a case for review, please contact us at security@swapspace.co. Our compliance team will respond as promptly as possible.

You hereby irrevocably accept full responsibility for your actions according to current tax legislation valid at the place of your residence/living regarding any performed transactions/operations, including but not limited to revenue/income tax. You hereby acknowledge that it is your sole liability to determine, report, and remit all applicable taxes to the appropriate tax authority. In no way possible shall We bear any responsibility for determining whether taxes apply to your transfers or for collecting, reporting, withholding or remitting any taxes arising from any trades and transfers, and We do not act as your tax agent.

15.1. Any and all content reflected on the Services is protected by copyright, design rights, trademark rights, and/or other intellectual property rights, whether owned by Service Provider or licensed to Service Provider, or permitted under the law for use by Service Provider, whether registered, registrable or otherwise.

15.2. You hereby agree and acknowledge that without our prior written consent You are not otherwise permitted to howsoever reproduce, copy, download, decompile, disassemble, extract, store, distribute, lease, time-share, publish, sell, translate, modify, or create derivative works from any part of the content, products, or services displayed on the Website. You are not permitted to howsoever copy, reproduce, duplicate, download, derive, modify, translate, hack, distribute, lease, rent, or howsoever deal with any part of our content or Services except to view or use strictly pursuant to the purpose for which it was made available as may be permitted herein.

15.3. Any and all names, logos, trademarks, service marks, brands, whether registered or otherwise represented on the Website and the Services belong to Service Provider or to third parties who have agreed to display their names on the Website and the Services. You are therefore not permitted to copy, replicate, modify, extract, download, or however use any such names for any purpose whatsoever without the prior written consent of the Service Provider.

15.4. We reserve a right to take legal action against you for any such unauthorised use of our content.

16.1. The Services may host or co-host certain Third-Party content operated by and belonging to such third parties ("Third-Party Content"). Third-Party Content is subject to copyright, trademark, and other intellectual property rights under applicable laws and regulations, as well as under foreign laws and international conventions of the respective owners of Third-Party Content, who retain all ownership and intellectual property rights therein. We expressly disclaim any and all liability in connection with your use of Third-Party Content. Any such use of Third-Party Content is at your own risk and may subject You to additional or different terms and restrictions by the third party running the service.

16.2. Services may include advertisements or other promotional materials from third parties (including other suppliers of goods and services). Such advertisements and promotional materials have not been verified or approved by Us, do not constitute any advice from Us, and are not any endorsement by Us of the advertiser or of their products or services.

17.1. THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS OF USE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, WE MAKE NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD-PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

17.2. IN NO EVENT SHALL WE, OUR DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, REGARDLESS OF OUR NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT).

17.3. IN NO EVENT SHALL WE, OUR DIRECTORS, OFFICERS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD-PARTY PROVIDER; FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND OUR REASONABLE CONTROL.

17.4. IN NO EVENT SHALL OUR AGGREGATE LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE, WHETHER ACTIVE, PASSIVE, OR IMPUTED), PRODUCT LIABILITY, STRICT LIABILITY OR OTHER THEORY, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, OR TO THESE TERMS EXCEED FIVE THOUSAND US DOLLARS.

17.5. IN ADDITION, SERVICE PROVIDER MAKES NO CLAIMS, REPRESENTATIONS, WARRANTIES (EXPRESS OR IMPLIED), OR PROMISES ABOUT THE CORRECTNESS OF THE WEBSITE CONTENT OR SERVICES, THAT ANY ERRORS IN ANY PART OF THE CONTENT OR SERVICES WILL BE CORRECTED, THAT RESOLUTIONS WILL BE ENHANCED, ABOUT MERCHANTABILITY, QUALITY, TIMELINESS OF DELIVERY, USABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF SUCH PURPOSE), SUITABILITY FOR SPECIFIC VIEWING REQUIREMENTS, RETURNS ON INVESTMENTS, CREDITWORTHINESS, FINANCIAL STATUS, QUALITY OF SERVICES/PRODUCTS OF FUNDRAISERS, SECURITY OF TOKEN SWAPS, MARKET VALUE ACCURACY, ACCURACY OF FINANCIAL INFORMATION (INCLUDING PROJECTIONS, BUDGETS, AND FORECASTS), ACCURACY OF CREDIT CHECK RESULTS, RATINGS, AND OTHER DUE DILIGENCE REPORTS, THE ACTS OR OMISSIONS OF OTHER USERS OF WEBSITE, NON-INFRINGEMENT OR RELIABILITY OF ANY WRITE-UPS, PRODUCTS, OR SERVICES DISPLAYED ON WEBSITE, SERVICES, AND/OR IN UPDATES. YOU, AT YOUR OWN VOLITION AND DISCRETION, USE SERVICES, ACCESS CONTENT, ENTER INTO SUBSCRIPTIONS, SIGN-UPS, AND/OR ENTER INTO OTHER TRANSACTIONS VIA WEBSITE AFTER HAVING DONE YOUR OWN DUE DILIGENCE CHECKS AND WITH DUE CONSIDERATION, AND THEREFORE ALL SUBSCRIPTIONS, SIGN-UPS, AND/OR OTHER TRANSACTIONS ARE AT YOUR SOLE RISK AND VOLUNTARY ASSUMPTION OF LIABILITY.

17.6. AS FAR AS THE LAW ALLOWS, WE AREN'T RESPONSIBLE FOR LOSSES, DAMAGES, OR PROBLEMS THAT RESULT FROM YOUR ACTIONS OR FAILURES TO ACT. THIS INCLUDES, BUT ISN'T LIMITED TO, SITUATIONS WHERE YOU: ENTER THE WRONG WALLET ADDRESS, MAKE MISTAKES IN TRANSACTION INFORMATION, MAKE POOR INVESTMENT CHOICES, OR LOSE ACCESS TO YOUR OWN WALLETS OR PRIVATE KEYS. IT'S YOUR RESPONSIBILITY TO BE CAREFUL AND DO YOUR OWN RESEARCH WHEN USING OUR SERVICES AND MANAGING YOUR ASSETS.

You will indemnify and keep indemnified Service Provider and its directors, officers, employees, or representatives against all direct or indirect liabilities (including without limitation all losses, damages, claims, costs, or expenses) incurred by Service Provider or any other third party in respect to any act or omission by You in the performance of your obligations under this Terms of Use and/or the liquidation of any your financial instruments in settlement of any claims with Service Provider, unless such liabilities result from gross negligence, willful default or fraud by Service Provider. Without limiting the foregoing, your indemnification obligation expressly includes any claim by a third party arising out of or relating to: (i) your violation of any applicable law or regulation, including but not limited to AML/CTF laws, sanctions regimes, and data protection legislation; (ii) your actual or alleged infringement of any intellectual property rights or other proprietary rights of any third party; (iii) any content, data, or information you submit, transmit, or make available through the Services; (iv) your use of the Services in connection with any fraudulent, illegal, or unauthorized activity; or (v) any dispute between You and any Third-Party Provider arising from your use of External Services.

19.1 Service Provider shall not be liable for any delay or failure in performance of its obligations under these Terms of Use arising out of or caused by, directly or indirectly, forces beyond its control (each a "Force Majeure Event"). Force Majeure Events may include, but are not limited to: acts of God, natural disasters (e.g., floods, earthquakes, storms), war, acts of terrorism, riots, civil unrest, labor disputes, fires, explosions, epidemics, pandemics, government regulations or orders, legal prohibitions, changes in applicable laws or regulations, embargoes, disruptions to the internet or telecommunications infrastructure, power outages, equipment failures, blockchain network congestion or forks, exchange or custodian failures, denial-of-service attacks, hacking, or other malicious cyberattacks.

19.2. In the event of a Force Majeure Event, Service Provider's obligations under these Terms of Use shall be suspended for the duration of the Force Majeure Event. Service Provider shall not be liable for any losses, damages, or delays caused by such Force Majeure Event.

19.3. During a Force Majeure Event, Service Provider may, at its sole discretion, take any action it deems necessary or advisable to protect the integrity and security of the Services and the interests of its users. Such actions may include, but are not limited to, limiting or suspending transactions, restricting access to the Services, or delaying confirmations.

19.4. Service Provider will make reasonable efforts to notify users of any Force Majeure Event that materially affects their use of the Services. However, Service Provider shall not be liable for any failure to provide such notice.

19.5. Service Provider will resume performance of its obligations as soon as reasonably practicable after the Force Majeure Event has ceased or abated.

We are committed to protecting your personal information. Our Privacy Policy, available at https://swapspace.co/privacy-policy, explains how we collect, use, and share your data. By using the Services, you consent to our data practices as described in the Privacy Policy. We will implement reasonable security measures to protect your information, but we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Where applicable law requires, including the EU General Data Protection Regulation (GDPR) and UK GDPR, Users may have the right to access, rectify, erase, or port their personal data, and to object to or restrict its processing. Requests may be submitted to support@swapspace.co. We will respond within the timeframes required by applicable law.

You agree and acknowledge that we reserve the right to suspend and/or terminate your access to our Services, in our sole and absolute discretion if we suspect, including but not limited to any of the following:

• attempts to gain unauthorized access to the Website, Services or providing assistance to others' attempting to do so;

• usage of the Services to perform illegal activities such as money laundering, illegal gambling operations, financing terrorism, or other criminal activities;

• violations of these Terms of Use;

• failure to pay or fraudulent payment for transactions;

• unexpected operational difficulties; or

• upon a request of law enforcement or other government authorities.

22.1. If You have a complaint regarding the Services, You may submit it by sending a detailed email to support@swapspace.co. To help us understand and address your issue quickly, please include:

• Your full name and contact information.

• A clear explanation of the issue.

• Any helpful information like transaction numbers, screenshots, or documents that support your concern.

• What you'd like us to do to resolve the situation.

22.2. We will confirm that we've received your email within five (5) working days. We'll then do our best to look into the matter thoroughly and get back to you with a detailed response within fifteen (15) working days of receiving your message. Please understand that some complex issues might take a little longer to fully investigate. Service Provider shall not be liable for any failure to meet these timeframes.

23.1. Governing law. These Terms of Use and any dispute or claim arising from or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Republic of Costa Rica, without regard to its conflict of law principles.

23.2 Dispute Resolution. Before initiating any formal proceedings, the parties shall attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms (a "Dispute") through good faith negotiations. The party raising the Dispute shall send written notice to the other party describing the Dispute in reasonable detail. The parties shall have thirty (30) calendar days from the date of such notice to reach an amicable resolution. Initiation of formal proceedings prior to the expiry of this period shall be inadmissible, except where interim or conservatory relief is sought.

If negotiation fails, the Dispute shall be referred to and finally resolved by arbitration administered by the International Center for Conciliation and Arbitration of the Costa Rican-American Chamber of Commerce (CICA) in accordance with its Rules of Arbitration, which are deemed to be incorporated by reference into this clause. The seat of arbitration shall be San José, Costa Rica. There shall be one (1) arbitrator. The arbitration shall be conducted in English. The arbitral award shall be final and binding. The hearings (if any) shall be held virtually (by means of videoconferencing or otherwise).

23.3. Waiver of Class and Collective Proceedings. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU IRREVOCABLY WAIVE ANY RIGHT TO PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, CONSOLIDATED PROCEEDING, OR REPRESENTATIVE ARBITRATION, WHETHER AS A NAMED PLAINTIFF, CLASS MEMBER, OR OTHERWISE. ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS ONLY. The arbitrator shall have no authority to consolidate claims of multiple parties, conduct class-wide proceedings, or award relief to any person other than the individual claimant. If this waiver is found unenforceable with respect to any Dispute, then that Dispute shall be resolved exclusively by a court of competent jurisdiction in San José, Costa Rica, and not by arbitration.

23.4. Limitation on Time to File Claims. Any claim arising out of or related to these Terms of Use or the Services must be brought within two (2) years after the date on which the claimant knew or reasonably should have known of the facts giving rise to the claim, subject to any mandatory shorter or longer limitation period imposed by applicable law.

23.5. Costs. Each party shall bear its own costs and legal fees in connection with any arbitration, unless the arbitrator determines that a claim was frivolous or brought in bad faith, in which case the arbitrator may award costs and fees against the non-prevailing party.

24.1. Modification of Terms. We can change these Terms of Use at any time, so please check them regularly. Amendments take effect immediately upon posting to the Website unless a later effective date is expressly specified. If you keep using our Services after we change the Terms of Use, it means you accept the new Terms of Use, even if we don't tell you about the changes beforehand.

24.2. Electronic Communication. You agree that all communication between You and Us regarding these Terms of Use and your use of the Services will be electronic, primarily via email. You consent to receiving all notifications and documents at your email address and agree to send all notifications and documents to us via email as well.

24.3. Feedback and Contact. If You have any questions relating to these Terms of Use, Your rights and obligations arising from these Terms of Use and/or Your use of the Website and the Service, or any other matter, please contact us at support@swapspace.co.

24.4. Entire Agreement. These Terms of Use are the only agreement between you and us about using our services. They replace any previous discussions or agreements. You promise that any information you give us is true, accurate, and complete.

24.5. Severability. If any provision of these Terms is or becomes illegal, invalid or unenforceable in any respect under the law of any relevant jurisdiction, such provision shall be deemed to be severed from these Terms and shall be replaced with one having an effect as close as possible to the deficient provision. The remaining provisions of these Terms will remain in full force.

24.6. Assignment. You may not assign or transfer any of your rights or obligations under these Terms of Use without prior written consent from Us, including by operation of law or in connection with any change of control. We may assign or transfer any or all of our rights under these Terms of Use, in whole or in part, without obtaining your consent or approval.

24.7. Headings. Section headings are for convenience only and shall not affect the interpretation of these Terms.

24.8. No Waiver. No failure or delay by Service Provider in exercising any right, power, or remedy under these Terms of Use shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of the same or any other right, power, or remedy. A waiver of any breach or default under these Terms of Use shall not constitute a waiver of any subsequent breach or default and shall not affect the other terms of these Terms of Use.

24.9. No Third-Party Beneficiaries. These Terms of Use do not and are not intended to confer any rights, benefits, or remedies upon any person or entity other than You and Service Provider. No Third-Party Provider or other third party shall be entitled to enforce any provision of these Terms of Use or to claim any benefit hereunder, whether under the Contracts (Rights of Third Parties) Act or any analogous legislation in any jurisdiction, or otherwise.