SwapSpace is committed to cooperating with law enforcement agencies and competent government authorities in the prevention and investigation of financial crime, fraud, and the illicit use of cryptocurrency, to the extent permitted by applicable laws and regulations.

These guidelines are intended to assist law enforcement authorities in understanding our service model, our data retention practices, and the procedures for submitting a valid request for information.

Before submitting a request, please understand the technical nature of SwapSpace:

• SwapSpace is a non-custodial cryptocurrency exchange aggregator. We provide an interface that connects users to various partner exchange services ("Partners").

• SwapSpace does not store, hold, or act as a custodian for user funds. We do not have access to user private keys.

• Since we do not hold funds,

  we technically cannot freeze, seize, or recover assets.

  However, automated security protocols may identify specific transactions for additional verification, which could result in a temporary processing pause. The availability and effectiveness of such measures depend on the nature of the transaction and the involvement of our Partners.

• SwapSpace generally does not collect Know Your Customer (KYC) data directly. However, in limited circumstances triggered by established AML controls, we may request certain customer information. These requests are limited to the internal triggers relevant to our service model as an aggregator. In addition, where a KYC/AML process is required for a specific transaction, such procedures are usually conducted by the respective Partner executing the swap.

To ensure a timely response, please adhere to the following strict requirements:

A. Official Channel

Requests must be sent from an official government or law enforcement email domain (e.g., .gov, .police, etc.). Emails sent from public domains (Gmail, ProtonMail, Yahoo) will be disregarded.

B. Required Information

The request body or attached official document must include:

• Agency Information:

  name of the Law Enforcement Agency and the specific division.

• Officer Details:

  name, rank, badge number, and direct contact phone number of the requesting officer.

• Case Reference:

  a valid case number or reference ID.

• Legal Basis:

  the specific statutory authority or legal provision under which the information is requested (e.g., Subpoena, Court Order, Search Warrant).

• Target Details:

  specific data points to identify the transaction, such as:

• Transaction Hash (TXID)

  (Input and/or Output).

• Wallet Addresses

  involved.

• Date and Time

  (UTC).

• Currency/Amount.

For informational purposes only, subject to a valid legal request, the availability of the relevant data and applicable laws, SwapSpace may provide the following information regarding a specific transaction:

• Transaction Metadata:

  this may include timestamps, amounts, currency pairs, and wallet addresses, where such information is available and logged.

• Partner Identification:

  we can identify which of our Partners processed the transaction. This is crucial for law enforcement agencies seeking to freeze funds or obtain KYC data, as the Partner is the entity with custody of the assets during the swap.

• User Technical Data:

  this may include IP addresses, User Agent strings, and device information to the extent such data is collected and retained in our systems.

• Correspondence:

  records of communications with our support team, if available.

In cases involving imminent harm, such as threats to life, terrorism risks, or severe criminal activity, SwapSpace may expedite review of an emergency request.

Emergency requests must clearly include:

• “Emergency Request”

  in the subject line;

• A description of the nature of the emergency;

• An explanation of why the information is necessary to prevent imminent harm;

• Sufficient identifiers (order ID, transaction data, or other technical data).

Emergency disclosures remain subject to applicable law.

SwapSpace may, at its discretion and where legally permitted, determine whether user notification is appropriate. We reserve the right not to notify users where doing so would be inconsistent with applicable law or the nature of the request.

These guidelines are provided for informational purposes only and do not create any legal rights for any third party or constitute a waiver of any objection by SwapSpace regarding the jurisdiction or validity of a request.

While SwapSpace makes every reasonable effort to retrieve and provide relevant data to competent authorities, all information is provided on an "as is" basis without any warranty, express or implied, regarding its accuracy, adequacy, or completeness.

We assume no liability for any discrepancies, omissions, or delays in the provided information that may arise from:

• Technical constraints or interruptions;

• Malfunctions in hardware, software, or third-party APIs;

• Human error or operational limitations.

Law enforcement agencies rely on the provided data at their own discretion.

The correspondence on the requests from competent authorities is confidential and privileged and shall be used only for the purposes of the request.